Refund and Returns and Shipping Policy
At “Offer Kolkata”, we prioritize your satisfaction with every purchase. Our return and refund policy is designed to make your shopping experience convenient and worry-free.
Shipping Policy:
Physical Product: After receiving the order, we will ship it within 3 days using third-party courier services or India Post. Delivery may take 7-20 days to reach the customer’s address, depending on the courier partner and customer Location.
Digital Product: If Customer Purchase any Digital Products from our Website it will delivered in 24 hours by Email, SMS or other digital communication, It Can not be Returnable in any Condition.
7 Days Return Policy:
- No Return Policy on Digital Product. And its non Returnable.
- We offer a 7-day return policy for unopened parcels of Physical Product.
- If you decide that you no longer want the items, you may return them within 7 days of receiving your parcel.
- Ensure that items remain unopened and in their original packaging for a hassle-free return process.
Damage or Defective Items:
- In case of receiving damaged or defective Physical items, please capture a video when opening the parcel.
- Contact us immediately upon discovering any damage or defects to initiate the return process.
Cancellation Policy:
- Order can not be cancelled if Digital Product Purchased through our website.
- Orders can be cancelled within 24 hours of placement if Customer Purchase Physical Goods.
Refund Process:
Refunds can be processed through two methods:
- Direct refund via payment gateway for online payments if customer cancel the order or if customer received any Damaged Item, we need Video Proof..
- Account transfer for bank payments.
- Refund process will be start in 2 Days but it may take 2-7 days to credit customer Bank Account based on payment method.
- Refunds will be issued promptly upon receiving the returned items and verifying their condition.
- Refunds will exclude shipping charges unless the return is due to our error or defective item.
Contact Information:
For inquiries, concerns, or assistance with returns and refunds, reach out to us at:
Phone: 9593682879
Our customer service team is available during business hours to assist you.
Please ensure:
- Returned items are in original condition, unused, and with all tags attached.
- Provide accurate bank account details for account transfer refunds.
We are committed to ensuring your satisfaction and will gladly assist you throughout the return and refund process.